Return Policy
At savvy gadget shop we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
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Reasons |
Description |
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Objective reasons |
Damaged |
The product is damaged in delivery |
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Defective |
The product does not function as described in its manufacturer specification |
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|
Incorrect/wrong item |
Not the product the customer ordered (e.g. wrong size or wrong color) |
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Missing items/parts |
Missing items/parts as indicated in the packaging |
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Does not fit* |
Customer receives the size that was ordered but it does not fit* |
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Website error |
The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation) |
RETURNS AFTER 30 DAYS
Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE
Process for returning an item:
-Make sure it meets the criteria for a valid return.
-Send us a message at savvygadgetshop@gmail.com indicating the intent to return the item. Please include the following in the email:
- Photo of the item
- Tags and labels attached
We will send a response to assist you in processing the return of the purchased item.
TIME FRAME FOR THE QUALITY EVALUATION PROCESS
After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more
CANCELLATION
1. Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us via savvygadgetshop@gmail.com For the fastest resolution, please include your order number. Thanks!
2. Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.